How do I place an order?
Simply add the item you wish to purchase and add it to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.
What payment methods can I use?
Credit cards (Visa, Mastercard and American Express), which is processed via Stripe Inc., or PayPal are accepted.
When will my order arrive?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order the business day after it is submitted. Expect to receive your order 3 to 5 business days from that date, keeping in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected timeframes are estimates and can vary due to factors outside of Arcaido, and the courier’s, control. Promotional campaigns may also impact order turnaround.
Will I be able to track my order?
Yes! You will receive a tracking number once your order has been dispatched from our warehouse. Contact us at [email protected] if you do not receive your order, and we will look into the situation.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Arcaido cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Do you accept returns?
As an important part of our value chain, we offer a 14-day return policy. You will receive a full refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). For return instructions, please contact our Customer Service at [email protected]
Please note shipping fees will be applied to the exchange, according to the destination.